RENT PLUS at Prague Airport

Pros: The car was in great condition and good priced.

Cons: The service is very bad. The insurance for fully coverage was more than 2 times the rental cost which doesn’t make sense. There were 2 numbers shared for support and enquires. They never answered the call in all our attempts more than 15 times. The emergency number was answered but they said we can’t help you and hung up. We were lucky that everything went smooth with the car, but if there would have been any breakdown, we would have been in great trouble.

Pros: Everything was smooth from pick-up to drop-off. The process was quick and hassle-free, and the free upgrade was a great and much-appreciated bonus. Excellent service overall!

Pros: Efficient.

Cons: We'll see what deposit I get back

Pros: Disappointing disgusting behaviour never encountered such behaviour.

Cons: The people in the counter they “robbed” us of 400usd just to get the car.

Pros: Reliable experience every time

Pros: Ben were ok.the big big problem is that i paid u insurance, and they told me to add another 70E for insurance.☹️

Cons: Look up stairs.beside this everything was perfect

Pros: Friendly and straightforward. Car was in great shape and ran well. Pick up and drop off went smoothly. Would definitely rent from them again

Pros: Le rapport qualité prix

Cons: Le temps dnattente au guichet

Pros: Good car condition, kind and friendly service.

Cons: Very expensive additional insurance

Pros: Cancelled my booking without my knowledge Did not provide the car

Cons: Na

Pros: Nothing i got charged £210 for crossing borders when it said 50 euros

Cons: Everything

Pros: I rent a hybrid car and I didn't got it. The fuel cost me twice

Pros: Great service at the desk

Pros: Fast, courtesies, professional

Pros: None - refused to give my car - no International drivers license when not specific on Bookings.com

Pros: Nothing, worst thing I've used while traveling

Cons: Everything

Pros: Macchina affidabile.

Cons: Auto consegnata sporca, piena di polvere internamente. Graffiata su ogni lato della vettura.

Pros: Fast and easy pick up process, good car condition

Cons: Expensive additional insurance

Cons: even with full coverage online they pushed me for full coverage, car condition was terrible, it was not clean enough, after certain speed(110km/h) there was vibration(jerking) a lot. And I did not get still final invoice from them after 9days.

Pros: Not very helpful by asking adding more services and rejecting to my driving license which I used in many other European countries, finally have to ask discoverycars for help to changing the name to my friend name.

Cons: The car was good condition and clean.

Pros: Fast pick-up and drop-off. Value for money.

Cons: I called many times to the support line - as the car needed to change oil. No chance to reach the company. The rest was fully OK.

Pros: The drop off was limited due to construction but I entered the garage to the left instead of the right and I end paying for parking. I was even there more than 10 minutes. When I turned around and spoke to the agent that was sitting by the entrance he told me it was my fault for going to the wrong entrance. The markings were not clear.

Cons: Same as above.

Pros: nothing

Cons: You charged me twice and never returned to my emails and phone calls to the following contact details : airport@rentplus.cz 00420 775 505 550 As you know for sure, and it is written in our agreement that I rent the car with full insurance. But guy on the desk ask for an additional cost of 3865,95 CZK. Without this payment, I could not take the car. I kindly ask you to refund.

Pros: Super quick, easy and simple

Cons: I was charged more than my booking confirmation stated as I had already paid upfront but wanted to add a second driver.

Pros: For the first offered price grrat car. But than unxpected charge...

Cons: Hidden fees, bad agent...

Pros: Conveniently close to the airport terminal, great price, fantastic value.

Cons: When the booking has been made online, the pick up process should be streamlined. I had to queue behind people arranging their rental on the day, which was lengthy (around 20-30 minutes queuing, and it was not that very busy, e.g. around 2-3 customers being processed before my turn). Same issue at drop off, while all I had to do in the end was to drop the paper work and the keys.

Pros: Great

Cons: Fantastic

Pros: Clean new car! Quick drop-off! No problem while refunding!

Cons: Very long waiting for the pick-up. The fact that the employee forgot to gave the snowchains. In the end it wasn't a 4x4 which I did choose.

Pros: לא קיבלנו את הרכב שהזמנו, הזמנתי קיה ספורטאז', ונתנו לי סקודה קרוק רכב שמאוד לא רציתי, אם ידעתי שזה מה שאקבל, לא הייתי מזמין. ומתברר שחברת ההשכרה שאין במלאי . בכלל קיה ספורטז. הרגשנו די מרומים.

Cons: שרות ממש גרוע

Pros: Good car, good service

Cons: Very expensive additional insurance

Cons: The agent did not inform us about the warranty of 1200 euros, instead he just asked for my credit card. I would not recommend it to anyone close to me.

Pros: Very pleasant and supportive.

Cons: Unfriendliness of agent!!

Pros: Car conditions, good price, location, previous good experiences with RentPlus.

Cons: Necesity of (and tricky rental) trough other rental agencies, dificulties to contact RentPlus with telephone (no answer even on Emergency tel. numbers. I did verify funstionality of RentPlus numbers with my tel. service provider. RentPlus simply didn't answer any my tel. calls for whole week between November 24 - 29, 2024. I gave up later.

Pros: Very simple and easy access

Cons: Nothing yet ;) all good

Pros: Scam!!! They didn’t rented the car to us

Cons: It’s a scam!!! Do not rent here

Pros: V good and immediate service.

Pros: Very efficient friendly service !

Pros: Friendly helpful service

Cons: Nothing

Pros: It was relatively inexpensive

Cons: The agent was pushing for insurance products necessarily and hard. He turned downright harsh and hostile when I declined since I bought insurance via booking.com. The return experience was unpleasant as well. The agent took my key without inspecting the car since he was the only agent on call. This is unprofessional and irresponsible. Overall the service attitude was pretty bad.

Pros: Nothing

Cons: The staff behind the desk was rude and not helpful at all. Get car with lots of damages and not marked on the paperwork. When I make the staff aware about the paperwork again not helpful. Definitely I'm choosing different company next time.

Pros: Value for money, pick up was efficient

Cons: Dropping car off was not made clear and no one checked the car straight after drop off

Pros: Check out was speedy fast.

Cons: Wait time to check in was an hour…WAY too long.

Pros: It is cheap

Cons: I got different car than asked for

Pros: very efficient, we liked it a lot

Cons: na

Cons: Was denied the car on arrival

Cons: Charge me and didn’t gave me car and didn’t refund me

Cons: Ik had 13h ingegeven, maar het was 14h30, zeiden dat auto terug weg was, hebben meer dan 1h30 moeten wachten

Pros: The service at the front desk was professional, quick and met expectations

Cons: When returning the car at the Prague airport, the name of the rental company does not appear with the names of the other rental companies as they are indicated on the rental car return sign - this fact delayed me in looking for where to return the car

Pros: Representative was nice

Cons: Very long wait times, and information about my car was different than I purchased

Pros: Servis close to 22

Cons: bad because my flight was delayed for an hour and when I arrived the car drop-off was closed... and I had to rent a car for two days from another company for €350

Cons: money deposit on my credit car which you pay interest...

Pros: Легко найти пункт проката, быстрое обслуживание.

Cons: Я сделал заказ через DiscoverCars и там же оплатил полную страховку “ full insurance “. На вопрос агента о полной страховке я ответил ДА, имея ввиду наличие у меня полной страховки. Все документы были в руках агента, он мог видеть, что эта страховка уже оплачена, но он не заметил или сделал вид, что не заметил и сделал мне повторно эту страховку. В итоге я заплатил лишние 100 евро. Обидно.

Cons: קבענו לאסוף את הרכב ב12 בלילה והנציג לא היה וחיכנו עד הבוקר ולא קיבלנו הסבר או התנצלות ובמהלך הנסיעה הרפידות המעצור לא עבדו טוב

Pros: החברה הכי טובה בפראג בדוק

Pros: I forgot sunglasses in the car and will be back on 28/10. Please keep them on the desk for me. Best wishes. Boris Weisman.

Pros: As advertised

Pros: The car was unsafe. The wipers did not work properly. The lights were very weak, it’s impossible to see at night when I was driving. Very unsafe vehicle.

Cons: Not polite service clerk

Pros: Great customer service

Pros: Nothing

Cons: The Car Rental RENTplus in Prague Airport one of the worst rental car company. The time for rent process is very slow especially the pick-up for the car as they give me another Car; I've rent a Hybrid car but they give me another car as they said that there's no Hybrid car and when I go to pick-up the car from the Parking a found a lot of Hybrid Cars same to my booking and they don't accept to give me a car same to my reservation. Moreover, the staff at the reception told me that I need to bring

Pros: Amazing service

Pros: Great experience, happy to try the car model I have received

Pros: Easy pick up and Hand over

Cons: Easy pick up and Hand over

Pros: It was cheap

Cons: The staff there are not helpful. They just handed over the keys and told the parking spot number. Asked them twice where us the parking spot and all they were saying all inside. Also I asked about where to return the car again the answer was same Place. They need to realise people are travelling from different part of the world so they need to explain properly. The next desk was from Avis and I heard the representative explaining each and every bit and also giving the emergency number to contact

Pros: The price (without the late pick up fee) is very good

Cons: I was going to arrive late for my collection & called (many times) as instructed on the voucher, but they never answered. I arrived at 22:55, the agent was there, but wanted a 150 Euro late pick up fee (voucher does not detail this). I said that I'd called them and he told me they never answer the phone during working hours! I refused the extra fee, found a hotel for £65 with taxi and collected the car the next day, ok for me, but if you're with dependants, you've little choice but to pay.

Pros: Fast and reliable, we had a a problem on our second car and it have been replaced the following day

Cons: Not friendly, serviceminded and they insisted on extra insurrance - and said that your inurrance did not cover any accident for the car. I said no and they were not satisfied.

Pros: No problem rises.

Cons: No WhatsApp (Messenger ets) support line for tourists without local telephones no e-mail support.

Cons: did give me the car i reserved and gave me a smaller SUV that did not fit my needs. they should have given me the next size up for the price of the one i reserved

Pros: I ordered a Toyota CHR for rent on the website, and ended up getting another car, a Toyota Yaris Cross, which is weaker and less comfortable.

Pros: Easy and simple pick up and drop off process. Competitive price.

Cons: Car overall condition. Car was dirty outside, low screen wash level.

Pros: This feedback is for DiscoverCars I booked a vehicle for 11pm pick via DiscoverCars. Rent Plus only has normal working hours until 10pm. Therefore I have incurred 150 Euros charge on the spot, straight away, for booking via your website as a result on top. That's additional 60% more than what was quoted on your website. If this was made clear to me I would have not gone ahead with the rental at this time.

Pros: Will easy friendly and building directly across airport

Cons: Nothing

Cons: Full insurance is very expensive 45 euro a day

Pros: clean car, child seat

Cons: impossible to catch on the phone (3 different branches), didnt know where to leave the car next to Prague downtown branch, they were very ambiguous about whether toll roads and border crossing are included (in the matter of fact - I still don't know)

Cons: Waiting time to pick up the car was an hour and 40 min. Shocking ..only 2 desk clerks.. not enough.

Pros: Easy use and economical rates.

Cons: Unclear as to what my position would be in the event of incident.

Pros: Value for the money spent.

Cons: Staff appeared overworked and were unfriendly.

Pros: car was good and cheap

Cons: my flight was late at arrival, and I called a d they wouldn't pick up the phone. it was very stressful to pick up the car ... then it was fine.

Pros: Extremely fast and didn’t try to add extra charges.

Pros: ABSOLUTELY NOTHING!

Cons: QUEUING FOR OVER 2 HOURs Not receiving ANY confirmation that my deposit will be returned in full, after returning the car and asking them to check it, as they say they will in the contract. They ask you not to leave without confirmation, yet they can't provide that service. TERRIBLE TERRIBLE RENTAL PROVIDER Car, especially the luggage part, was incredibly small, despite opting for a bigger SUV.

Pros: סוגים רבים של רכבים, רכבים חדישים. ניתן להחזיר את הרכב במשרדים שבמרכז העיר ללא תוספת מחיר וזה מאוד נוח.

Cons: דרשו תוספת עלות של 150 יורו בגלל עיכוב בטיסה שבגללו לקחנו את הרכב ב 22:40 . זו תוספת מחיר מאוד גבוהה ולדעתי חשוב שתציינו זאת בטופס ההזמנה

Pros: Easy to book, Fast process on desk.

Cons: Muslim customers having difficulty to understand what deposit and insurance is, and delayed others 30 min.

Pros: Pretty good car

Cons: Very low equipped car: no rear cameras, very simple dashboard

Pros: Great value.

Cons: Waiting time to pick up the car. No response to emails.

Pros: Easy process, great car.

Cons: The car didn’t have any windshield fluid. Small thing though.

Pros: Almost everything apart from the bit in the field "I didn't like".

Cons: The car was 600km over the recommended service when we got it. One of the tyres deflated according to the display. I could not find how to reset it.

Pros: Friendly guys, upgrade

Cons: Missing oil in the car

Pros: Cei mai buni la preț! No 1

Cons: rent pluse dosent accept car insurance that made with discovercars and they forced me to make one more insurance , so i paid double payment for this car insurance.

Pros: Hired couple of times from them and will do agin, great service

Cons: Easy, very friendly

Pros: Nothing, I feel cheated

Cons: No personal in the parking lot when you take the car and dropping off the car.

Pros: Nothing

Cons: The air conditioning of the car didn't work, the tyres were flat, there was no liquid to clean the front glass. At the end I've spent more than other company used in Prague,

Pros: Cheap prices

Cons: Insurance scheme

Pros: Fair treatment. They haven't tried to charge me for any damage that was already on the car before my rental.

Cons: You cannot go with the car on a ferry (why???), the rental conditions are not very fair would you cause some damage, miss service interval etc. - check them!

Cons: The car wasn't checked carefully before delivery. 1. There was a bag with valuables from the previous customer. 2. The low tyres pressure warning was on, while all tyres pressure was checked by me and found OK Upon my arrival to Vatslav airport I waited in front the gate for "rental cars" after 10 minutes waiting no one opens the gate, I moved to the public parking and had to pay 80 Krons and waist of time

Pros: Nothing

Cons: Your prices are a con to get people in then you whack them will crazy insurance prices.

Pros: الخدمة رائعة والسعر مناسب ولكن السرى كان طويل عند استلام السياره

Cons: مبلغ الوديعة عالي جداً جداً مع العلم اني مؤمن تأمين شامل

Cons: They can be a bit more gentle.

Pros: Easy

Cons: The booking stated the pick up was in terminal, which was confusing. Got there in the end though.

Pros: Amateur theives, always looking to over charge, I should have read their reviews before booking, they do this to everyone and only lazy 3rd party agents would let them away with it.

Cons: Amateur theives, always looking to over charge, I should have read their reviews before booking, they do this to everyone and only lazy 3rd party agents would let them away with it.

Pros: Good value for money

Pros: Good price

Cons: Expensive security deposit

Pros: apart from the drop off fee, the value would have been good

Cons: staff in Prague and Brno airports were good and helpful

Cons: The agent was super rude and gave me a manual car first. I had to go back and ask for the car that I booked. They also overcharged me further 66pound.

Pros: Always helpful, quick, pleasant staff. The whole team is great. I have been using them for past 10 years.

Cons: All good.

Pros: Good car

Cons: Rude assostance. Zero information. Log waiting queue. Impossible to fin. Extreme high deposite they took.

Pros: Great strong car

Cons: The service was good

Pros: Price.

Cons: Older car with a very weak engine for a state wagon car.

Pros: It was online

Cons: It didn't state that the prices of the rental company were the same

Pros: A clean and tidy modern car

Cons: I received a key to the car in the parking lot but the car was not in the parking lot. I went down to the rental desk and got another car

Pros: Nothing. Never renting from RentPlus again!

Cons: Even though, according to the rental conditions, the rental included road assistance and basic insurance, at the rental desk we were forced to buy additional insurance on the amount of 450 Euros (the entire rental cost was 167 Euros). We took the risk and did not buy the insurance that the representative insisted on. He kept telling that the conditions on the voucher are DiscoverCars conditions and not RentPlus. Again, never again, not through DoscpveCars nor Rent Plus.

Pros: they talked good enough english to tell me that they wasnt ready to rent me the car i made reservations for that price

Cons: i made reservations for a car and i was not ready to hear the clerk tell me that they cant rent me this car for that price

Pros: Always perfect

Cons: No windshield washer when picked up the car. Rear Passenger side tire was losing the air pressure.

Pros: Friendly top professional service again and again

Pros: Much better than expected

Pros: Easy straightforward transaction

Cons: Lack of disclosure about the cosmetic condition of the car.

Cons: Poor communication. No phone number on contact.

Pros: Friendly, professional service.

Pros: Great service

Pros: I got the exact car that I ordered

Cons: Parking area Prague downtown

Pros: Nothing

Cons: The deceiving nature of FULL PROTECTION I purchased. It wasn't a full coverage at all and I only wasted money as I had to purchase the actual full coverage at the rental agency counter.

Pros: It was quick easy just as advertised

Cons: They didn’t mark the dents on the vehicle and I had to return to the counter and ask them to do so

Pros: Easy and efficient staff, available at 10pm at night

Pros: cei mai buni calitate pret

Cons: ATENTIE !! nu mi a retutnat garantia de 2000 euro echivalent in moneda ceha, nici azi dupa 7 zile !!!! este a 2 a oara cand observ asta!!!!

Pros: Easy, no false advertising, honest, value for money.

Cons: N/A

Pros: Rent Plus 5 stars service as usual

Cons: Nothing

Pros: Cracked windscreen and TPM warning light on. Had to rechecked all four tyres pressure and reset TPM warning light.

Pros: They re good ti take Money

Cons: No answer to ant phone call, email, requests Unbelievable

Pros: Easy process

Pros: Friendly, efficient - once i got to the front of the queue.

Cons: A little slow with the pick up process.

Cons: Refund payment has taken over two weeks and I had to contact to DiscoverCars, because of it. Also the official at the Rent Plus Prague Airport lied that they will compensate the payment, if I return the car earlier. I returned the car three days earlier. Compensating didn't happen and they made false excuses why they could not do it.

Pros: The rental Plus charged for insurance that I didn't take out, doubling the rental price.

Pros: How close the rental parking is

Cons: The outrageous deposit and the stupidly expensive extra insurance

Cons: They did not want to check the car over upon return whilst I was present, but after I had left. I questioned this and they said that's what they do. But what happens if the car is damaged after I leave it? It's their word vs mine. Would not use them again because of this.

Pros: Friendly andcquick

Cons: N/A

Pros: Very bad. The price did not match with what was stated in our reservation and the car rental agents tried getting a bigger price (even the amount of deposit varied from one agent to another and they would have taken more than stated if I woudn´t have realized it and payed attention to it).

Cons: At he picking up it was bad. Problems with payment (they tried getting more money than stated in our reservation, even though we had added all the extras beforehand) and they didn't give any instruction (for finding the car or using it), just trowed us the keys). - Dropping of the car service was good.

Pros: No issues. Good clean car. Close to the terminal.

Pros: It was a very easy process

Cons: I have nothing to complain about

Pros: There was no queue at the desk and we were served quickly

Cons: The car was not in its allocated space & took 30 minutes to find. Although a fairly new car, it was not pleasant to drive and the engine sounded like a bag of nails.

Pros: Very good organised

Cons: Working team

Pros: You didn't do me a favor until you asked about it.

Cons: They brag about regulations, and they took money from me without right. How do you sleep?

Pros: Knowledgeable, fast service

Cons: ------

Pros: Easy pick up

Cons: Nothing

Pros: fast effective service

Pros: Their hire pricing is good and the car mechanical condition is good it was a newer car with only 15K km on the clock.

Cons: > The wifi service at the desk is terrible, which is important if you are in the position where you need to transfer money between accounts to faciltate the car hire. > The car was not checked and cleaned before the hire and STUNK of smoke (even though there was a no smoking sign in the car) > The car had not been serviced recently so it had warnings flashing up from the start of the journey. > The cost of insurance cover by the company is insane and not economical, so I didnt even consider it

Pros: Good price per day

Cons: Weird fees being added - incl. a crossing the border fee for the rental from Prague

Pros: skvěle organizované..

Pros: The professional, quick process. Friendly, and courtesies representative.

Cons: Non è stato segnalato un difetto

Pros: Great service, very helpful and informative employee. Definitely will use again

Cons: The agent was not very friendly.

Cons: The attendant was rude and behaved very condescendingly. He scared us by claiming that the insurance purchased through the website was useless, and that we had wasted our money because it wouldn't work.The attendant at the second counter was also mistreated, and I think the entire building heard it because the salesperson was practically shouting at him. The additional payment we had to make on the spot was offered to us either by card for 70 euros or in cash for 95 euros! Very unprofessional

Pros: The actual car price is good

Cons: The hidden insurance fees and the fact that we were asked to pay twice for it + the expensive fee for returning the car with 1/4 full tank

Cons: First of all our order included booster seat, however we did not find it in the car. We cane back to ask for it and they tried to charge us once again despite it was already included in the order and paid. After all we got booster seat without paying second time for it. We were warned that if we do not buy insurance from them they will charge 500€ for each scratch, however car had numerous scratches when we pocked up and none of them was marked. Luckily we bought full insurance.

Pros: they were quick and explained their process in english well. nice.

Cons: The deposit was Higher

Pros: Everything was amazing!

Pros: Received car in good condition.

Pros: Quick and efficient

Cons: They said on their system the full coverage doesn’t appear , and offered us to buy it through them although we had bought it already .

Pros: Everything was fine, good service.

Cons: None

Pros: easy and qucik service for getting the car. the location for pick up the is great.

Cons: there was lot of dust in the car.

Pros: One of the best

Pros: Quickly and efficiently.

Cons: The only thing that overshadowed the process of getting the car was the ABSOLUTE REFUSAL of the Rent Plus representative to accept the insurance purchased from DiscoverCars...

Pros: Efficient and courteous agents

Pros: We paid for car not 109 euro but 315

Cons: Smooth process.

Pros: They are cheap and fast. The car was nice

Cons: The car wasn't the one I booked. I got Kia Cee'd instead of VW Polo. Besides, I was proposed with automatic gearbox instead of the manual one. I was also proposed with an insurance. The representative acted as though they have never seen my booking made via discovercars

Pros: Very good cars

Cons: Despite the fact that full coverage insurance was purchased Rent Plus officer insisted to sell additional insurance (530Euro!). After his offer was declined, he became completely antipathetic...

Pros: very well organized!! I returner the car and was on my way in less than 5 minutes!

Cons: signs at the airport could have been a little better... Please note I'm a stupid American! Over all this was a great easy experience!!

Pros: Fast and friendly

Pros: Quick and efficient! Car was in brilliant condition. Picking up super quick, dropping off again super quick. Definitely best value for money.

Pros: Quick pick up and return.

Cons: Car netvigator did not save the HOME to return a car

Cons: They were very rude, in fact the one was sleeping in the counter. The forced me to go back from the car because they didn’t had the child booster I had paid. And they were confident I hadn’t paid until they saw the voucher. Very unprofessional, not customer centric at all…Too bad because they were our first image of such a beautiful city.

Pros: No hard sell of the extra car insurance which I did not require. Deposit returned within 2 days.

Cons: Nothing.

Pros: Nothing

Cons: This is clearly a scam company. Charged £574 instead of the approx £200 agreed when booked. They said this for the extra insurance & car cannot be taken without this. While saying I already bought extra insurance through discover they said that the insurance with yourselves is useless as only has a limit of £2700. Looking at the reviews of rentplus this is happening all the time so discovercars must know this and choose to work with a scam company.

Pros: Screen wash was empty again!

Pros: Don’t like it at all, the person did not explained the sum I had to pay before charging my card, and did not explain the break down prices for the extra I had to pay. Absolutely did not value the voucher from Discovery Car.

Pros: Great communication and easy to use

Cons: Helpful efficient and service was great

Pros: If they return my deposit $1208 how they promised, I will be okay, but they didn’t!

Cons: Car was badly damaged and they didn’t say anything in car rental contract. I had to go back in office. Car didn’t have windshield washer fluid. When I bought and put in I found piping is frozen. To get home I had to stop in garage to get defrost.

Pros: a FRAUD !!! I paid in israel for renting car in prague (about 200 euro) and when i get to rent+ in prague they charge mw 400 euro total. 200 euro more as they use the situation. shame of that rent + i will sue them/

Cons: a FRAUD !!! I paid in israel for renting car in prague (about 200 euro) and when i get to rent+ in prague they charge mw 400 euro total. 200 euro more as they use the situation. shame of that rent + i will sue them/

Pros: They repay your holding deposit immediately unlike others who might hold on for up to a week

Pros: cheap

Cons: attitude of rents+ agent. car was not in top condition, tire pressure was low. car was in dark spot when picking it up, i couldn't fully inspect it .

Cons: nobody answer on the phone after receiving an invoice with very high amount due to extending he car

Pros: Picking up the car I found the rep at the desk lacking customer service skills. I made a point when the documents were handed over if their was anything i needed to know about the car. My point was dismissed. Infact the most important thing to know about the car was it doesnt start with the key UNLESS the clutch is pressed down firmly! I had a hell of a morning the following day because this info was not communicated. The same problem with the petrol cap. I will not explain here as the space sho

Pros: Ver good price. Very good fuel consumption, car in new condition.

Cons: I tried calling with a question during my trip and called numerous times, but noone picked up the phone.

Pros: Got the right car and it was ready upon arrival

Cons: No Confirmation of return

Pros: Fast and efficient in every way. Very easy exerience.

Cons: I had to ask 4 different people inside the terminal where the desk was and it was in a completey different building, so there is a signage issue inside the terminal or lack thereof.

Pros: Really good service

Pros: The direction from airport to rental office must be improved with 3 luggage and carry on is not easy and I was going to 1st parking building and find our that is the next one more far from the airport it is ok just I may safe difficult pushing luggage around the airport. Otherwise it was perfect

Cons: The direction from airport to rental office must be improved with 3 luggage and carry on is not easy and I was going to 1st parking building and find our that is the next one more far from the airport it is ok just I may safe difficult pushing luggage around the airport. Otherwise it was perfect

Cons: you accepted the card to reserve, and take the money, but after , to pay you didnt . but no refund!!.if you dont accept for something you shouldnt accept for the others.

Pros: The car was clean and in good shape.

Pros: Great overall.

Cons: Queuing at pick-up...

Cons: Long slow line to pick up car (45 minutes).

Pros: Rent plus agent basically "sent" us back to Discovery to complain about additional insurance cost.

Cons: Was ok.

Pros: Ease of ordering online

Cons: I didn't like it when I got to the counter and was told that the advance I paid doesn't count because it's your fee and the insurance I made is invalid and if something happens I have to pay the damage and claim from you, in the end I paid 3 times the original payment so the experience was terrible

Pros: Everything was great as always.

Pros: Customer service

Cons: Nothing

Pros: Always courteous and efficient

Pros: We got our car.

Cons: When we got there they had already rented our car. The person at the desk was extremely rude. He told us it was our fault he didn’t have a rental car for us. He treated us poorly. He eventually got us a comparable car and we left. The worst part is when we came back. We dropped off the car in perfect condition, full of gas. We asked for final paperwork so we knew how much we would be charged they refused we got back to the US & found they charged us double. We are very upset and will dispute it.

Pros: The car was brand new, returning the car was efficient and easy

Cons: Reserved Kia Sportage ( which was under “SUV” category) ,but when I got to the agent i got skoda karoq which is intermediate category ( was cheaper to reserve than the Kia) and has less room and smaller trunk. When I showed the difference in category and price to the agent he was rude, told me it is the same category and my only option is just not to take the car (ye right, cancel the car with my family waiting to get on the road…) Other than that the car was great

Pros: It’s my 3 rd time renting a car from Rent Plus. Overall Satisfied with their services.

Cons: Waiting at the desk to get the service is a bit long

Pros: Not much

Cons: The agent was very unhelpful. I drove out of the garage and had to park on a side street to load baggage. The agent did not explain where to load the car. The washer fluid was empty. The oil had not been changed in a long time and was like tar. I refused to fill even though it was low. Poor maintenance practices. The inside windows were dirty.

Pros: Nice car and pleasant agent... on the surface

Cons: Agent lied to me and told me to to worry about existing damage to the car and then charged my credit card a significant fee after I returned the vehicle in the same condition resulting in me having to raise the issue with my CC fraud team. Zero explanation given by rental company.

Pros: Car was clean and well maintained, price point was good.

Cons: The collection of the car was really bad, it took over an hour and a half standing in a queue. There were 6 people collecting cars it should not have taken so long. The desk attendants were very slow and this caused us to be late.

Pros: I have known Rental Plus in Prague for, always fabulous.

Cons: This year it has been rediculoualy overpriced which make influence my decision on hiring a car next time.

Cons: They didn't check the car Infront of me when i returned it. They didn't claim for damage but if they did it would be a problem.

Pros: The car was clean.

Cons: The desk agents tried to convince us to take a full insurance by them while we declined it several times. They were uncomfortably insisting of offering this. Later on while we have signed the papers which were firstly written in Czech language and then in English we overcharges us a booster seat and he was insisting that we have ordered it. Once we show him our reservation he told us that we will get a refund. A week later we haven't received anything. Later we contact the company and gave it ba

Pros: Nothing!

Cons: Rude and unfriendly agent who seemed annoyed by every question I had. At one point even rolled his eyes. They overcharged me even though I presented the voucher. They charged me a fee to cross over to Germany even though its not mentioned in the voucher. The voucher only says call them to inquire. They charged me for a full day late return and did not give me a grace period. I was expecting a partial charge, no such luck. The exchange rate was terrible. Car was too basic.

Pros: nothing

Cons: reservation cancelled due our flight delay

Pros: Quick and easy drop off.

Cons: Nasty surprises in additional insurance.

Pros: Fast and clean explanation of services, professional attitude.

Pros: They stayed open for our delayed flight. They stayed open nearly 2 hours after their normal business hours. Special thanks for the staff member who stayed longer ans served us.

Pros: Ochota a vstřícnost personalu na pobočce v Praze i v Brně . možnost vrácení vozu na jiném místě než bylo zapujčeno

Pros: Easy no hassle pick-up/drop-off.

Cons: Looks like charge for rental is made in local currency (using US$ cc), so after exchange rate final price is slightly higher than US$ price quoted (guaranteed) on reservation for vehicle.

Cons: Slow desk service. Also I requested a smaller car, this was an 'upgrade' but for me was too big.

Pros: Service was very good from the guy that severed us at Prague airport, the only problem was the 1 hour 15 minutes wait. This was due to the other guy taking a long break in a busy period.

Cons: The long wait at Prague airport.

Pros: EXCELENT SERVICE. EXELENT CAR . EXCELENT COMPANY.

Cons: I AM SORRY I CAN NOT RENT YOUR CARS AT ANOTHER COUNTRIES.

Pros: Great staff very helpfull and organized

Pros: Good vehicle and good drop-off system

Cons: We had to pay more money than the quote/email confirmation that I had a copy of from DiscoverCars, as the desk agents said it was not the right exchange rate and that I hadn't paid for the GPS (which the email clearly said I had) They were very forceful about me then getting more insurance/cover on top of what I already purchased with DiscoverCars online, and they even went to the extent of saying that what I had with you guys directly was "useless" which I thought was very poor behaviour

Pros: A modern car worth the money

Cons: Returning the car is a very complicated thing. The person in the office did not offer to help in any way. He behaved like we were troublemakers.

Pros: The car was almost new.

Cons: We unfortunately had an accident after a couple of days of our rental. Rentplus refused to provide us with a replacement car. They told us that this was because we didn't pay 150 Euros for their insurance!!! They basically abandoned us 5 hours from our destination. We had to make our own away back to Prague & pay for a new car rental with a more reputable car hire company. BEWARE. You pay peanuts, you get monkeys!!!

Pros: The car had some issues, rear wheel bearing whined, wheels on the left side were too worn that indicates an issue with wheel alignment.

Cons: Fast service.

Pros: Friendly customer service

Cons: Nothing

Cons: Bit of the waiting time at desk

Pros: hassle-free drop off

Cons: slow ques when pickin up

Pros: Not much

Cons: Penalty for crossing into Germany even though the insurance covered Germany. Did not know up front that we would cross the border and it was just for a couple of hrs.